You have 14 days from receipt of your purchase to send us any returns (unsuitable or faulty) that you may have. We will not refund or exchange any items sent back to us outside of this time frame. We cannot accept pierced goods or adult accessories as unsuitable returns for hygiene reasons. All returns must be sent complete with the relevant form below to enable us to process your return efficiently. We recommend you use a trackable postage service and where possible a 2nd class recorded service to make any returns. Returns can take upto 28 days to be processed. We reserve the right to refuse any return.
Returns from Deal Sites
As the transaction was made via a deal site you must seek the refund from them. In order to receive a refund you will need to fill out a returns form below and send your item back to us before you will be reimbursed. Terms and conditions may apply and can be found on the deal site you purchased your voucher from.
Returns for stock not bought via a Deal Site
Returns
You have 14 days from the receipt of any order to return to it if you're not 100% happy!
All returns must be send back on a 2nd Class trackable service complete with a returns form which you can find below.
Returns will be processed and checked and can take up to 28 days to be resolved.
My item is unsuitable
If you are not 100% satisfied with the item(s) you have ordered from us, send them back within 14 days of receipt in a re-sellable condition, ie. in the original packaging, unworn and complete with any original labels, packaging and instructions where applicable and we will refund your money or exchange it for a different size, colour or line. Return postage will be at your own expense.
My item is faulty
We aim to make sure that all of our items are free from faults before dispatch, however should you be unlucky enough to receive a faulty item or your item we will gladly take it back and provide you with either a refund or an exchange within 14 days of receipt. Return postage will be credited back to you via a code.
Items exempt
Unfortunately we cannot accept returns on any pierced items or adult accessories due to hygiene unless it is faulty.
How long will it take?
Please allow up to 28 days for the process of any return. We will inform you as soon as it has been processed!
Fill out a returns form online
Before you fill out the form below, please make sure you have read and are familiar with our terms of return. We will not honour any returns sent to us outside these terms. Should you send items back in error, you will be responsible for the return postage.
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